Before you travel: make sure you have a stable Wi-Fi connection. Then:

1. Open the email from hoppaSIM containing your QR code (or log in to My Account → Orders)
2. On your phone, go to Settings → Mobile/Cellular → Add eSIM
3. Scan the QR code and follow the on‑screen instructions
4. Label the eSIM (e.g. “hoppaSIM – Japan”) for easy recognition

Installation only takes a minute. You don’t need to remove your physical SIM.

Once you land at your destination, your eSIM will connect automatically as soon as you turn on data roaming.

• Go to Settings → Mobile/Cellular → Mobile Data
• Select hoppaSIM as your primary data line
• Enable Data Roaming (this is required – your eSIM works with roaming partners)

You should see signal bars and the hoppaSIM carrier name within a minute. No need to call anyone.

Installing a hoppaSIM eSIM on iPhone is straightforward:

1. Settings → Cellular → Add Cellular Plan (or “Add eSIM”)
2. Scan the QR code you received via email
3. Label the plan (e.g. “hoppaSIM”) and choose a default line for data
4. If you keep your physical SIM active, you can select which line to use for calls/SMS

Your iPhone must be unlocked and eSIM‑compatible (iPhone XS / XR or newer).

On most Android phones (Google Pixel, Samsung Galaxy, etc.):

1. Settings → Network & Internet → Mobile network → Add carrier
2. Tap Download a SIM instead? or “Use QR code”
3. Scan the hoppaSIM QR code and confirm installation
4. Go back to Mobile network and select hoppaSIM as your active data SIM

Exact menu names vary by brand, but look for “eSIM” or “SIM manager”.

You have two easy ways to monitor your hoppaSIM data balance:

• On your phone: Settings → Mobile/Cellular → hoppaSIM → see “Current Period Usage” (resets on your plan’s renewal date)
• In your hoppaSIM account: My Account → Orders → view plan details for remaining data

We also send a notification when you’re close to using 80% of your data.

If you’re having trouble installing the eSIM profile, try these steps:

• Check your internet connection – you need Wi‑Fi to download the profile
• Restart your phone and try scanning the QR code again
• Make sure your phone is unlocked and eSIM‑compatible
• If the QR code fails, go to My Account → Orders and click “Get new QR code”

Still stuck? Contact our support with your order number and phone model – we’ll help you in minutes.

No – the eSIM profile must be downloaded over an internet connection. That’s why we always recommend installing your hoppaSIM eSIM before you travel, while you’re on Wi‑Fi at home or at the airport.

If you’re already abroad and have no Wi‑Fi, use another device as a hotspot, or visit a café with free Wi‑Fi to install the profile.

You can keep both your physical home SIM and hoppaSIM eSIM active at the same time.

• For data: Settings → Mobile/Cellular → Mobile Data → choose hoppaSIM or your physical SIM
• For calls/SMS: you can set a default line or choose each time you dial

When you travel, set hoppaSIM as your data line and keep your home SIM for calls if needed (roaming charges may apply).

After your trip, you can remove the eSIM profile to keep your settings tidy:

1. iPhone: Settings → Cellular → tap the hoppaSIM plan → Remove Cellular Plan
2. Android: Settings → Network & Internet → Mobile network → tap the hoppaSIM plan → Delete / Erase

Removing the profile does not affect your hoppaSIM account or any future purchases. You can always install a new plan later.

No – each hoppaSIM eSIM plan comes with a unique QR code that can only be installed once. If you need data for a future trip, simply purchase a new plan and you’ll receive a fresh QR code.

If you accidentally deleted the eSIM profile but your plan is still valid, you can re‑download the same QR code from your hoppaSIM account (My Account → Orders).

If you run into any issues, our support team is ready to assist:

• Email: send your order number and phone model to support@hoppasim.com
• Live chat: available on our website (bottom right corner)

Please mention what step you’re stuck on (scanning, activation, no signal) – we’ll reply within a few hours, often faster.

An eSIM QR code is tied to the first device that installs it. It cannot be used on multiple phones at the same time.

If you need internet on two devices (e.g. phone + tablet), you have two options:

• Purchase two separate hoppaSIM plans (one for each device)
• Use the hotspot/tethering feature from the phone that has the eSIM (if your plan allows it – most do)

A few simple checks will ensure a smooth experience:

• Confirm your phone is unlocked – contact your home carrier if unsure
• Install the eSIM profile while on Wi‑Fi (don’t wait until you arrive)
• Label the eSIM (e.g. “hoppaSIM”) so you recognise it in settings
• Write down or screenshot your QR code in case you can’t access email abroad

All hoppaSIM plans are ready to use immediately after installation – no activation code needed.

Most hoppaSIM eSIM plans support personal hotspot. To enable it:

1. iPhone: Settings → Personal Hotspot → Allow Others to Join (set a Wi‑Fi password)
2. Android: Settings → Network & Internet → Hotspot & tethering → Wi‑Fi hotspot

The hotspot uses data from your hoppaSIM plan. Check your plan’s details – if tethering is not allowed, the option will be greyed out or you’ll see a message.