If you have any questions regarding our eSIM services, need assistance with your order, or require support, please don’t hesitate to contact us. Our team is committed to providing prompt and reliable assistance. Simply fill out the form below or reach out to us via the provided contact details.
Yes, you can do it by entering the HoppaSIM Center or through our App.
If you cannot find the code, please contact our 24/7 customer support team at help@hoppasim.com or our online chat option. We will resend you the code through email.
Yes. To ensure that your eSIM gets the best coverage, you must turn on data roaming on your phone’s settings. This will not incur any additional charges, as long as you have already the Holafly eSIM set up correctly.
With your Holafly eSIM you can connect at 4G, LTE and 5G speeds like any local data line. However, keep in mind that in remote or poor coverage areas, your mobile could connect at lower speeds..
Yes, you can do it by entering the eSIM panel or through our customer support.
Yes, you will keep your WhatsApp number with all your conversations and contacts. You can use it just like normal.
Once you make the payment, we will send your Holafly eSIM to the email you entered during the purchase process. Say goodbye to the days of waiting for a physical SIM card in the mail.
Since the launch of the iPhone 14 without a slot for physical SIM cards, eSIM technology has become increasingly popular. Many compatible mobile phones, including Samsung Galaxy, iPhone devices like the iPhone XS Max, Google devices, OPPO, and more, support eSIM.
Unfortunately, it is not possible to make calls, send SMS, or receive SMS. However, with the eSIM mobile data, you can continue using instant messaging applications such as WhatsApp or iMessage.
Yes, many of our plans support tethering. Check the plan details before purchasing.
HoppaSIM offers a convenient and cost-effective eSIM solution for travelers. Compared to other eSIM providers, HoppaSIM stands out with its extensive coverage, competitive data plans, and affordable pricing. With HoppaSIM, you can easily set up your eSIM and enjoy reliable network coverage during your travels.
At HoppaSIM we are aware that our users may have unforeseen events after making the purchase. Therefore, you can request a refund in the following circumstances:
– You bought the eSIM without checking the compatibility with your cellphone.
– You canceled your trip or you no longer need the eSIM.
– Our eSIMs generally work fine, but if you experience connection issues, we can provide you with a full or partial refund.
Once the refund is approved, you will receive the money on to the same account with which you made the payment. This process can take between 5 to 10 business days.
For more details, terms and conditions, we invite you to read our Refund Policy.
If you are using an Apple device, you can use your SIM card and your eSIM at the same time. Choose the SIM card for phone calls and SMS, and the HoppaSIM eSIM for cellular data. Please remember that if you leave your SIM card activated, your network provider may apply data roaming charges to receive or make phone calls as well as SMS.
There is no need to delete the eSIM once you have finished using it. However, if you wanted to, you can do this by going to your phone’s SIM card manager.
If needed or when changing phones during your trip, you can transfer your eSIM. However, note that you can only transfer the eSIM to two devices—the original one and a new one. Once you’ve installed it on a different device than the original, you won’t be able to reinstall it on the original device and you must deliver the eSIM from the original device to install it in the second device.
To check the data balance you have left, log in to our HoppaSim panel or contact customer support.
You need WiFi to set up your eSIM so we recommend that you install and activate your eSIM just before your departure. You can also wait until you arrive at your destination to activate the eSIM but remember that you need a prior WiFi connection for the set-up process.
After your purchase, we will send a QR code to your email. Either print the QR code or open it on your computer. On your cell phone, go to Settings > Mobile/Cellular Data > Add Data Plan and scan the QR code. Your phone will allow you to set up a specific name to this data plan. You will now be able to switch between your HoppaSim data plan and the original plan from your provider. The HoppaSim data plan will only work once you arrive at your destination. Once you land, turn on data roaming on your cellphone settings and activate the HoppaSim data plan. Check the phone’s user manual for more details on adding a data plan. All eSIM products come with comprehensive set-up instructions.
Yes, many of our plans support dhsring data. Check the plan details before purchasing.
