eSIM Refund Policy

This policy applies to prepaid eSIMs and data plans purchased directly from HoppaSIM. It explains the refund conditions for HoppaSIM services.

Refund eligibility

Complaints about whether the Service conforms to what was purchased will be reviewed for a possible refund.

• A full refund may be available when the eSIM was purchased directly from HoppaSIM, has not been activated, and was purchased within the previous six months.
• A partial refund may be available for network issues or partial activation.
• A refund is available if an eSIM is downloaded to a device that is incompatible or locked.

Right to withdraw

Consumers may withdraw from the purchase within 14 days unless the eSIM has been activated or the Data Plan has been consumed. To exercise this right, notify HoppaSIM clearly using the contact details below.

How to request a refund

Email help@hoppasim.com with your order number and a description of the issue. We will review the request and notify you whether it is approved or rejected.

Approved refunds will be processed to the original payment method, where applicable, in accordance with the applicable requirements and payment provider processing times.

Questions?

Contact help@hoppasim.com for questions about refunds.