In your hoppaSIM account, you can view your purchases, find your QR code again, and check plan details (data amount, validity, coverage).

• Go to My Account → Orders
• Open the order to see your eSIM details
• Use the same QR code to install the eSIM (if it hasn’t been installed before)

If you can’t see your QR code, contact support and we’ll resend it.

When you travel, you often connect to unknown networks. With hoppaSIM, you connect through trusted mobile networks (like a local SIM), which is generally safer than public Wi-Fi.

Extra tips: keep your phone updated, avoid unknown Wi-Fi hotspots, and use HTTPS sites. If you use a VPN, it works normally over your hoppaSIM data.

Yes — hoppaSIM eSIMs use standard mobile network technology (the same type of connection as a physical SIM) and are installed directly on your device.

• Your eSIM installs via QR code into your phone’s secure eSIM storage
• Data goes through mobile carrier networks (not open public Wi-Fi)
• You control which line is used for data in your settings

For sensitive activity, we recommend enabling device passcode/FaceID and using 2FA for important accounts.

After checkout, we send your QR code to your email. You can also find it in My Account → Orders.

Best practice: open the QR code on another device (or print it) so you can scan it from your phone.

If you need a refund, contact us from your order email or Contact page with:

• Your order number
• The reason for the request
• Any helpful screenshots (if it’s a connection issue)

Refund outcomes depend on your case and whether the eSIM has been used/activated. See our Refund Policy for details.

No — hoppaSIM is online-first. That’s why we can deliver eSIMs instantly and keep prices competitive.

If you need help, our support team is available online (email/live chat).

Usually immediately after payment. Occasionally it can take a few minutes (email delays happen).

If you can’t find it: check spam/junk, then visit My Account → Orders or contact support to resend.

With an eSIM, your device connects to a mobile network partner in your destination (similar to a local SIM). This avoids relying on open Wi-Fi networks.

For extra privacy, you can run your own VPN or a trusted VPN service over hoppaSIM data.

hoppaSIM uses standard eSIM provisioning and mobile-network security. Your QR code installs a profile to your device, and you control it in your phone settings.

• Use a strong device lock (PIN/FaceID)
• Only install your eSIM on the device you plan to travel with
• Don’t share your QR code publicly

When your plan expires, any remaining data typically does not carry over. If you still need data, you can purchase a new plan (or top up if available for that destination).

Log in to your account and go to Account details to update your email (if enabled on your site).

If you can’t change it, contact support with your order number and we’ll help update your details.

You buy a plan, install the eSIM profile using a QR code, then select hoppaSIM as your data line when you travel.

1. Purchase a plan
2. Install via QR code on Wi-Fi
3. At destination: set hoppaSIM as mobile data + enable roaming

Some destinations may offer “unlimited” plans. If available, they can include fair usage rules (speed reductions after heavy use). Check the plan page for the exact terms.

Yes — choose a regional or multi-country plan if you’re visiting more than one destination. If you buy a single-country plan, it usually works only in that country.