HoppaSIM Privacy Policy

Effective Date: December 11, 2025

1. Does HoppaSIM comply with data protection laws?

HoppaSIM takes its data protection obligations seriously and will never share personal data with third parties without a proper legal basis. We comply with global data protection regulations, including GDPR, UK data protection laws, and privacy frameworks in North America, Australia, and Latin America, with privacy by design integrated into all our services.

2. HoppaSIM as Data Controller

For this Notice, the controller of your personal data is HoppaSIM Limited, 6th Floor, 2 Grand Canal Square, Dublin 2, D02 A342, Ireland. HoppaSIM is responsible for your Personal Data.

We respect your right to the protection of your Personal Data. This Notice informs you about the processing of your Personal Data by HoppaSIM.

3. Types of Personal Data We Process About You

Category of Personal Data	Details
Website Usage and Device Data	Your interactions with our website including pages visited, time and date of access, clicks, device data such as IP address, location, device type, browser type, language, and any linked websites accessed. Most data is collected using cookies. See our Cookies Policy for more information.
Customer Data	When you purchase an e-SIM or data plan: full name, title, country of residence, location, address, network provider, telephone number, payment information, email address, device type, and identification documents if required.

4. Sources of Your Personal Data

We collect Personal Data either directly from you (e.g., when you contact us or purchase our services) or indirectly from third parties (e.g., affiliates or travel agencies). Non-essential cookies require your consent.

5. Purpose and Legal Basis for Processing

Legal Basis	Nature of Processing and Purposes	Categories of Personal Data
Compliance with Legal Obligation	Processing necessary to comply with legal obligations, including law enforcement requests.	Customer Data, Website Data
Performance of a Contract	Access to the website and its services, management of purchases and payments, customer support, after-sales services, user registration, and access to private user area.	Customer Data, Website Data
Legitimate Interest	Administration of accounts, customer care, website improvement, direct marketing (with consent), cybersecurity, fraud prevention, call recording for training, internal business reviews, satisfaction surveys, system testing, network monitoring, staff training, and quality control.	Customer Data, Website Data

6. With Whom We Share Personal Data

Internal departments (sales, marketing, IT).
Telecommunications service providers in relevant jurisdictions.
Regulatory authorities and law enforcement agencies to comply with legal obligations.
Third-party advisors (consultants, legal advisors).
Third-party service providers for administrative, advertising, security, IT, and other support services.

Network carriers only process minimal technical data (IMSI, MSISDN, IP addresses) needed for connectivity. Names, emails, payment info, and browsing activity are never shared. All communications are encrypted (HTTPS, SFTP, SSH).

7. International Data Transfers

Personal Data may be transferred outside the European Economic Area (EEA) to countries without equivalent data protection laws. Appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are applied. Contact dpo@hoppasim.com for details.

8. Your Data Protection Rights

Right of Access
Right to Object
Right to Rectification
Right to Erasure
Right to Restriction
Right to Data Portability
Right to Lodge a Complaint
Right to Object to Automated Decision-Making

9. Data Retention

Contractual relationship + 7.5 years.
Legal obligations or ongoing investigations.
Connection history and call recordings: 6 months.

After retention, data is securely deleted or anonymized.

10. Children’s Personal Data

Children under 18 years old may not use HoppaSIM services. We do not knowingly collect data from minors. If detected, we delete the data and terminate accounts immediately.