An eSIM (embedded SIM) is a digital SIM card built into your phone. Instead of a physical SIM, you install a plan instantly using a QR code.

What do I do if I delete or lose my eSIM’s QR code?

Contact support and we will resend your QR code.

Do I have to activate data roaming on my device?

Yes. Turn on data roaming for best coverage. You won’t be charged extra when HoppaSIM is your active data line.

What speed will I get with the HoppaSIM eSIM?

You can connect at 4G/LTE/5G where available. Speeds may be lower in remote or low-coverage areas.

Can I top up my eSIM?

Yes — top up via your HoppaSIM panel or contact support.

Can I keep my WhatsApp number?

Yes — you keep your WhatsApp number and chats. HoppaSIM provides data.

When will I receive my eSIM?

Your eSIM is sent to your email after payment.

How do I set up the eSIM on my device?

Scan your QR code in Settings → Mobile/Cellular → Add eSIM, name it HoppaSIM, set HoppaSIM as your data line at your destination, and enable data roaming.

Can I use my SIM card and HoppaSIM eSIM at the same time?

Yes, if your phone supports Dual SIM. Use your main SIM for calls/SMS and HoppaSIM for data.

Can I share data with other devices (hotspot)?

Yes — hotspot/tethering is supported on many plans. Check plan details.

How can I get a refund?

Refund eligibility depends on the case. See the Refund Policy or contact support.

Can I call and send SMS with my HoppaSIM eSIM?

Most plans are data-only. You can use calling/messaging apps over data.

eSIM FAQ – Frequently Asked Questions About eSIMs

HOPPASIM — WORLD’S NUMBER 1 DATA ESIM

Frequently Asked Questions (FAQs)

Find helpful information to answer your questions

About eSIMs

Discover all the features of our eSIMs.

Compatibility

Make sure your device is compatible with our eSIMs.

How to use an eSIM

Use your eSIM for sharing data, calls, and more.

Connection or QR issues

Guides and info about data issues or QR code scanning.

Glossary

Clarify words and terms that might be confusing or too technical.

eSIM setup guide

Learn about the installation and activation process.

0 questions Tip: click a question to open, or use the search.

eSIM Compatibility

Check if your phone supports eSIM

Pick your brand, then choose your model.

1) Brand

2) Model

If your model isn’t listed, type “My phone is not listed”.

Can’t find your phone? Confirm on your device

iPhone

On iPhone: Settings → Mobile Data/Cellular → look for “Add eSIM”. If you can see “Add eSIM”, your iPhone supports eSIM.

Android

On Android: Settings → Connections/Network & Internet → SIM Manager/SIMs → look for “Add eSIM” or “Download a SIM”. If you see it, your phone supports eSIM.

Tip: Your phone should also be unlocked. Some models vary by region/carrier.

Support

24/7 Support • Fast replies

Get help in seconds

Choose a support option below. For the fastest response, use live chat or WhatsApp.

Chat Live help • usually under 10 minutes

Email help@hoppasim.com • QR re-sends & order support

WhatsApp +44 7822 864211 • quickest on mobile

✅ Instant eSIM delivery ✅ Help with installation ✅ QR code re-send available

Need help?

Still got questions?

Message our team anytime — we’ll help with activation, QR codes, and setup in minutes.

Contact support →

Before you buy

Check if your phone supports eSIM

Use our quick compatibility checker to confirm your device is ready in seconds.

Check my device →

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